Nigel Stott explores the issue of deconstructing the legal process into distinct steps to analyse and fine tune and emphasises the importance of human capital mangement as part of the enterprise resource planning process.
I’m getting a bit frustrated with my local council at the moment. I have an issue to take up and despite email requests to numerous departments, I’ve not had one reply in the last three weeks. End result? I’ve lost confidence in them. And I feel frustrated.
I’ve been in IT all my working life and worked in many industry sectors before I joined a law firm. There must be something about it though - I’ve now worked in legal for 10 years. But recalling the hazy memories of my first days, what was I struck by then? What was different to all the other places I had worked previously?