DWF's Commercial advantage in a commoditised market

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Case study - DWF improves workflow with Linetime

How top-50 law firm DWF is using Linetime to turn procedure into process to increase productivity and client value in a highly commoditised work area.

Many law firms set up separate business to deal with debt recovery, but DWF saw an opportunity in an increasinly competitive marketplace to keep its debt recovery service in-house. To succeed with this strategy, however, it had to provide more client value, while maintaining margin.

To achieve those goals, DWF had to both increase the amount of workflow and process management within the debt recovery part of the firm and deliver more transparency and ease of use to clients – cutting the cost of delivery while increasing the quality of client service