Getting closer to clients – connecting case management and client collaboration

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Case study - Flint Bishop selects Linetime case management

How top-200 firm Flint Bishop LLP is using case management technology to empower its clients with easy and useful access to their data – and is delivering their work in a more efficient, more cost-effective way.

For a law firm to be really client-focused, it needs to work collaboratively with clients, providing the information they need to them, when they need it. But if those clients want great value for money, and the work is high-volume/low-margin, a firm needs IT systems that can deliver the work in the most cost-efficient, process-oriented way.

Flint Bishop, a 180-person firm in the East Midlands, is using case management technology to deliver on both these needs. The firm's strategy is to be fully client-centric – its motto is 'putting you first'. To prove this point, Flint Bishop asks every team member of its licensing team to gain a National Certificate for Personal Licence Holders – the qualification required to apply for a personal licence for the sale of alcohol.

This 'extra mile' behaviour, says Andrew Cochrane, partner and head of commercial dispute resolution at Flint Bishop, shows clients that the firm is really trying to understand and empathise with the pressures its clients face.

But Flint Bishop needed to do more than this if it wanted to demonstrate client commitment as the market gets even more competitive – it needed to give clients more of their information back, when they wanted it. To do this, it took on Linetime's Liberate SE case management system (CMS) and B2C Online Case Tracking to deliver more transparency on matters to its clients – and more workflow and matter automation for the firm.