Bond Pearce Copitrak case study - the less paper office
One of the traditional misconceptions with cost recovery is that it is a ‘fit and forget’ technology. True, in one respect it is – once installed, it just goes quietly about its business, very much a background tool doing an important job without fuss, day in, day out. You don’t need to worry about it. Unfortunately, because it lends itself to being ‘hands off’, it can also become a victim of ‘minds off’ too. There’s insufficient interest in enhancing existing systems and so opportunities are lost to further improve operational efficiencies and cost savings. The fact is that regular reevaluation of your cost recovery system will pay dividends - organisational demands and user needs change over time and into this fluid structure you can introduce new tools and features to bring both early gains and long-term advantage.
It was to gain a better understanding of the evolving requirements of our customers that we introduced our feedback loop a few years ago. It’s why proactive account management now features the stra-tegic review as a core discipline. It’s why we hold events like our Solutions Forum. If we know what you’d like, then we can feed it into our development roadmap. If we know what you need, then we can identify solutions from our current portfolio. If we know what you want to do differently, then we can work with you to reengineer products and processes.