Fentons Solicitors capture every call using fewer in-house receptionists.

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Case Study - Fentons Solicitors reception benefits from Moneypenny

Fentons Solicitors is one of the country's leading claimant personal injury law firms, with offices in both London and Manchester.

"Using Moneypenny means no caller is ever made to wait.”

Before using Moneypenny, all calls to its offices were handled by an in-house reception desk, with overflow calls answered by back-office admin teams. Whenever everyone was busy, calls would be held in a queue.

Melanie Ridgewell, Head of Human Resources at Fentons, comments: “Moneypenny introduced themselves to us at an event, explaining that we were welcome to take a trial with them. We weren’t disappointed. The management information presented to us after the trial gave a clear picture of our peak call times and the types of calls that had overflowed to them."