Speeding up enterprise search SJ Berwin brings together Autonomy IUS and Phoenix Knowledge Assist
A combination of Autonomy IUS enterprise search and Phoenix Knowledge Assist gives lawyers at international law firm SJ Berwin quick and easy access to knowledge from a wide range of internal and external sources. Phoenix Business Solutions managed the implementation, configuring both systems to provide self-service intuitive enterprise search capability that combines internal and external information resources with the firm’s own knowledge and expertise, helping lawyers deliver the best advice in the shortest possible time. According to IT director Simon Kosminsky, "Our lawyers’ ability to find the information they need quickly and easily improves turnaround times and client service. This boosts client satisfaction and brings us repeat instructions."
SJ Berwin’s decision to undertake this major project in a challenging business environment demonstrates its commitment to deploying cutting-edge technology to boost productivity and client service.