Resources

Joanna Swash, sales and marketing director at Moneypenny, talks about the importance of communiciation in law firms and how to use key performance indicators can help you to better serve clients needs.

A regulatory visit may be triggered for a variety of reasons including high-risk indicators, random selection and thematic reviews in order to develop a deeper understanding of likely issues of consumer detriment at the point of delivery. So how should a firm prepare for a visit particularly when the visit objectives are unclear?

In this Industry Voice Martyn Wright, director of HR recruitment at Career Legal, talks about the kind of people law firms should be recruiting, hiring trends in the legal sector and how law firms can get more out of their recruiters.

The recent report by the Legal Ombudsman on divorce related legal complaints is a helpful reminder of the ongoing challenges faced by some consumers in their interactions with lawyers. Although the report highlighted a few exceptional examples of poor service, it was reassuring to note also examples of where firms had acted reasonably both in their service provision and in the handling of internal complaints.

The Econocom Group Board of Directors, who met on 28 February 2013, with Mr Jean-Louis Bouchard acting as chairman, finalised the 2012 full-year results.

Read this Lockton brochure on managing risk.

Compliance Manager has created a compliance plan for COLPs.