Despite the threat of a triple-dip recession hanging over the UK, our Legal Accounts division has seen a consistently high level of activity within the jobs market in the first quarter of 2013. From the first week back in January right through to Easter there has been a steady flow of finance vacancies arising at all levels.
Joanna Swash, sales and marketing director at Moneypenny, talks about the importance of communiciation in law firms and how to use key performance indicators can help you to better serve clients needs.
A regulatory visit may be triggered for a variety of reasons including high-risk indicators, random selection and thematic reviews in order to develop a deeper understanding of likely issues of consumer detriment at the point of delivery. So how should a firm prepare for a visit particularly when the visit objectives are unclear?
In this Industry Voice Martyn Wright, director of HR recruitment at Career Legal, talks about the kind of people law firms should be recruiting, hiring trends in the legal sector and how law firms can get more out of their recruiters.
Is marketing the route to future success? Brand and marketing are incredibly important to law firms right now, alongside all the other facets of marketing, because the heat is on to capture new markets and dominate old ones. What are the top firms thinking and doing when it comes to marketing, and why is brand now more important than ever?
The recent report by the Legal Ombudsman on divorce related legal complaints is a helpful reminder of the ongoing challenges faced by some consumers in their interactions with lawyers. Although the report highlighted a few exceptional examples of poor service, it was reassuring to note also examples of where firms had acted reasonably both in their service provision and in the handling of internal complaints.
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