IRIS legal signs up 500th user to web community
Following the launch of the IRIS Legal customer web community portal just four months ago, we are pleased to announce that we’ve now registered our 500th user to the 24/7 x 365 secure site.
Packed with product-specific information and legal knowledge, clients are commenting on the wealth of information and the user-friendly interface, where everything accessible from 1-2 mouse clicks. Many users are visiting the site on an almost daily basis to download valuable documentation such as user guides, release notes, roadmaps, information bulletins, training schedules, service level agreements, datasheets, case studies, white papers and news.
Other regularly-used areas of the portal are the searchable knowledge base for users to find answers quickly to common support queries and the frequently asked questions library which covers a range of popular topics.
Martin Leuw, Group Chief Executive of IRIS, comments: “Our web portal team has invested a lot of time and effort in producing the new site. We are fully committed to making the portal an indispensable reference point for all our users, as an added service to the existing technical and customer care support channels which continue to excel. We passionately believe that offering customers access to key information online is essential to providing the choice needed in today’s busy working environment, particularly useful outside of normal office opening times as extended working hours is fairly typical practice. IRIS as a supplier is unique in that it provides software to both barristers’ chambers and law firms. With the advent of multi-disciplinary practices and alternative business structures resulting from the Legal Services Act, it’s becoming increasingly important for chambers and law firms to forge stronger relationships. The portal is the ideal environment for bringing together these two professional groups, to improve cross-communications and encourage the referral of work in each direction. The networking opportunity afforded by the secure online community of the portal can significantly enhance this flow of information and communication between barristers and solicitors, so this is another major benefit of the site. Although the portal is already densely populated and we’re constantly registering new users, we are by no means sitting back on our laurels. It’s a continual work in progress to manage the portal’s ongoing development by keeping the information current, useful, innovative and by acting upon customer feedback for improvements or additions to the site. Our ultimate objective is to sign up all IRIS users and we’re working really hard to achieve this.”