Human Resources

A top 50 UK law firm commissioned Intelligent Office to review its secretarial and office administrative functions. At the time, the firm’s support consisted of PAs, secretaries and administrative assistants plus central office services such as print, mail and archives. The firm’s ratio was significantly worse than the average for the UK Top 50 published in the PwC annual law firm survey. 

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At the start of this new decade, we consider the trends likely to influence law firm leadership, structure and operating models as we move through the 2020s.

In the last decade, law firms showed remarkable resilience following the impact of 2008/09’s global economic meltdown. The legal sector has shown growth materially ahead of inflation for a number of years.

Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been reappointed by Top 100 firm Capsticks for another contract term.

Not all decisions to outsource are incentivised by cost savings—law firms are perhaps one of the best examples of this. For decades, corporates have been outsourcing legal work, recognising that this is the best way to get a high-quality service.

There is value to be found in working with an outsourcing provider and even more value when you invest in working with them towards a shared goal.

This blog explores the four ways that outsourcing a non-commercial function, specifically administrative and secretarial support, can add value in a UK top 100 law firm.

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Intelligent Office (IO), the leading provider of support services to the UK professional sector, continues to grow its relationship with CBRE’s Global Workspace Solutions division by delivering services at an increasing number of their clients.

In addition to delivering First Impression services at their global headquarters in London, IO is also now managing the client experience, incorporating reception and meeting room management, at the Canadian Imperial Bank of Commerce (CIBC), Oxford Mayo Clinic, Dunnhumby and Talk Talk.

Rachel McCorry, CEO at IO said,

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an ongoing focus on the development of IO’s offering, we are delighted to announce two senior hires to augment our long-standing leadership team.

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an ongoing focus on the development of IO’s offering, we are delighted to announce two senior hires to augment our long-standing leadership team.

It’s no secret that law firm support structures have changed over the past 10 years. As just one example, the ratio of PAs to fee earners is now radically different when compared to pre-recession levels.  Where it was once a secretary or PA supporting one or maybe two fee earners, the average ratio in the UK Top 100 law firms today is closer to one PA to five fee earners or even more.

Are you interested in a career in law? A paralegal? Legal executive? Solicitor? Did you know that you can work your way into law without having to go to university, which let’s face it, isn’t for everyone! Law graduates often face the challenge that, although they have gained the knowledge, they lack experience. Many have found themselves in a paradox of contradictory rules as once they have the qualifications, law firms won’t employ them with no experience.

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