Human Resources

The usual ‘start of term’ feeling, that many have at this time of year after the summer months, brings with it an element of trepidation this year. Many have experienced prolonged remote working whilst others are facing the end of the full furlough scheme: with new health regulations in place, understanding the logistics and feeling safe in the office environment are inevitable concerns.

The traditional legal secretarial role – with a 1:1 or 1:2 fee earner ratio – is an expensive luxury few modern law firms can afford. Nostalgia and kudos may influence limited attractiveness in retaining the role but it’s hard to justify on the basis of efficiency or effectiveness in the delivery of first-class legal services.


A collaborative alliance between law firm and outsource provider from the outset will ensure that the solutions and services deployed are specific to the needs of an individual firm, supportive of their strategic agenda and focused on delivering tactical efficiencies and improved service levels. So why is this rarely enough?


The current environment has left operational management teams of law firms with a significant challenge: keeping the ship steady with support staff working from home, whilst trying to maintain standards, alongside planning for bigger decisions looming on the horizon.


The black swan intervention of Covid-19 has changed everything, and blown away evolutionary and cautious shifts with overnight revolution. Operational structures of law firms are at a point of inflection and failure to act decisively and with confidence, will at best lead to costly mistakes and at worst, a slow, painful decline and a one way ticket out of the much-coveted top flight.

In July 2020, Kingsley Napley outsourced its reprographics, mail, facilities, front of house, legal administration, and document production services to Intelligent Office (IO).  With 34 staff transferring to IO as part of the contract, in the midst of the Covid-19 pandemic lockdown, the entire TUPE process was conducted online.  Both parties remained resolute and focused on delivering a supportive transfer process; delivering the same positive experience online as the affected employees would have had with face-to-face sessions.

Jess Carey Posted By Jess Carey
from Burlington Media

As governments begin encouraging businesses to re-open and return employees to the workplace, it’s nevertheless becoming clear that leaving lockdown won’t happen overnight. And, when it is all over, the business landscape will be significantly changed – remote working, for one, has become an undeniably valid working model, and many employees will be reluctant to come back to the office five days a week.

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Is there such a thing as a hated upturn? The many investors who missed out on the market rebound after the massive volatility we saw in March would think so.  The markets continue to be volatile and as there is uncertainty about what the longer term recovery will look like, Intelligent Office is delighted to host a webinar with wealth management firm Julius Baer, on Tuesday, 21st July, where we will hear insights from Tom Claridge one of their Senior Portfolio Managers.

Join us to discover how technology can help you set firm foundations by enabling your business continuity planning, increasing efficiency, saving time, boosting productivity, and encouraging strong employee engagement.

  • How is your organisation preparing for the next normal?
  • Do you have new ideas about what you want ‘normal’ to be?
  • Are you clear on the opportunities HR and payroll technology offer as you start to navigate this brave new world?

IRIS Cascade is bringing together a host of HR experts to explore exactly that.

Jess Carey Posted By Jess Carey
from Burlington Media

Since the outbreak of COVID-19, law firms have experienced unprecedented upheavals transitioning from a traditional to a virtual environment, almost overnight. Today, 74% of their administrative support teams are working from home placing a strain on firms trying to measure and manage productivity.

According to research by Sandpiper Partners, 66% of support staff say productivity is challenging when working from home. 77% of firms have also identified targets to reduce the costs associated with back office and administrative functions.

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