Human Resources

One of the biggest issues we encounter when we take over a law firm’s secretarial and administrative support function, is that the teams—whether document production, print and mailroom, front of house, or even PAs — might not have received training for a long period of time, either in the firm’s system or processes. This can lead to individuals completing tasks as they best see fit rather than in line with the firm’s expectation or requirement.

When law firms begin to research whether to outsource their secretarial and administrative support services, it can be difficult to know where to start. There’s a lot of information to take in, lots of jargon associated with outsourcing and the processes behind transferring services from in-house to a third party—all of which can act as a hindrance when exploring the possibilities available to your firm.

From the outset, you need to know why you are outsourcing and therefore what to expect from the provider you select to use.

The latest Bellwether research paper titled, Stress in the Legal Profession: Problematic or Inevitable’, published today by LexisNexis UK, a leading global provider of information and analytics; highlights that stress is an endemic issue in the legal profession with two thirds of respondents currently experiencing high levels of stress despite the confident ‘business as usual’ industry outlook.

One of the questions we are asked before a firm elects to outsource is, “once we are working with you, how can we monitor the value you actually deliver to us?”, and at a more tactical level “how will we know you are meeting agreed service levels?”


Across today’s legal ecosystem, a set of complex forces has pushed law firms to strategically reexamine and transform operational support in a way that places a greater emphasis and value on corporate client-facing activities. Cost pressures, new competitors and emerging technology, and evolving workforce dynamics are influencing an industry that is now embracing change in different ways.

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Hubshare is delighted to announce that Kennedys, a top 30 UK law firm, have chosen Hubshare as their collaborative project management tool to manage their Elite Practice Management upgrade to the latest version of Elite 3E. Kennedys, who have offices internationally and specialise in insurance, dispute resolution and advisory services, selected Hubshare, as it stood out for its usability and efficiency.

In a world where we are constantly thinking of ways to reduce our green footprint, it seems natural to extend the same thought to our working life. Everyone’s been guilty of printing off the wrong document or accidentally printing duplicates and overtime this adds up. Research by Kyocera found that an average office worker in the UK uses around 45 pieces of copy paper daily and two-thirds is deemed as waste. With our demand for paper being said to double from 2005 to 2030, we need to act to prevent these predictions from becoming a reality.

With International Women’s Day happening this month and Ruth Bader Ginsberg’s film, On The Basis of Sex, playing in cinemas across the globe, you might be led to think that women are dominating board rooms and senior roles across the country.

The data says otherwise. Huffington Post published an article which highlighted the fact that only 23 Fortune 500 companies are led by a woman.

Surely law firms are different? Unfortunately, that isn’t the case, comments Lynn Sedgwick MD of Clayton Legal, the respected legal recruitment specialist based in Preston.


In this report, we focus on how women in one of the most competitive and male-dominated industries; law, are progressing in their careers and using technology to support them in their daily work. We speak to five successful lawyers from Keystone Law, one of the UK’s top 100 law firms, about their experiences working in the legal industry.

Supporting the advancement of women in the legal profession — register for this year's must-attend women’s leadership in the law event.

Thomson Reuters Transforming Women’s Leadership in the Law (TWLL) programme is delighted to announce its second annual conference bringing together key individuals across the legal industry to address the structural barriers that impede women as they progress in their legal careers. 

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