According to specialist recruitment agency Clayton Legal, the cost of replacing a staff member reaches into the tens of thousands of pounds. It isn’t only the obvious costs that need to be accounted for; hidden costs caused by the upheaval of someone leaving contribute significantly. Staff turnover and high attrition rates add to this figure and if firms allow turnover rates to creep up, they can find themselves in a cycle of processing leavers and sourcing candidates.
The services we provide our clients, at face value, are not unique. Services such as front of house, print and mailroom, records management, administrative support, document production, and PA services can be seen on the sites of many law firms, particularly in the UK Top 100 firms.
These are functions that law firms are absolutely capable of delivering themselves. So, why do law firms outsource their secretarial and administrative support functions to us?
When advertising a new vacancy, we endeavour to deliver a message which incorporates the unique features of the particular job. By highlighting the areas which are most relevant to your skills and experience, we aim to present the responsibilities, the candidate requirements and the firm’s profile with clarity. Now we have an innovative new tool for this task which enables us to showcase our clients’ vacancies in a new light using video.
The legal market is undergoing the most significant change in a generation, one that requires law firms to fundamentally redefine operations. From the rise in competitive law firms specialising in the delivery of legal services rather than the practice of law, to the growing need for new metrics including Net Promoter Score rather than Profit Per Partner, the constitution and practice of law is undergoing extensive transformation.
The summer months continued to be a busy period for hiring across the legal accounts niche, with demand for both permanent and interim requirements across a broad spread of seniority levels.
We’re seeing a steady flow of movement arising from general churn as people make external career moves and need replacing, but also an encouraging number of new vacancies arising through headcount increases, including newly defined roles.
Increasing demand for legal services combined with an ongoing shortage of professionals is making for a challenging situation, as the demand continues for firms in the Midlands to attract legal talent. Property, private practice and family law are booming and firms are having to enlist the help of specialist recruiters.
Millie Ebbrell, Senior Legal Consultant in the Midlands commented on the growing need for legal professionals: “There’s high demand for legal services across the West & East Midlands, from Birmingham to Leicestershire.”
At Quill, we’re dedicated to getting the job of cashiering right. You see, we’ve been supplying outsourced cashiering services for 20 years, half of our company’s life, and we’ve earned ourselves an enviable reputation as a market leader in cashiering based on our 100% accuracy rates. Demand for our services has grown year on year. That’s why we’re now the UK’s largest employer of outsourced cashiers.
Law and disorder? Not necessarily.
It’s the era of the millennial. By 2020, millennials — those born between 1980 and 2000 — will make up more than one-third of the global workforce. As law firms compete for that talent, it’s critical for them to understand how to attract, motivate and retain this generation of workers. Myths and generalisations are in abundance when it comes to the millennial generation. In the popular consciousness,
Diversity and Inclusion in the workplace is an increasingly talked about topic, and not just by human resources. This can be attributed to recent high-profile cases such as the MeToo movement and some unfavourable gender pay gap reports in the UK, among other factors.
Recently CB Resourcing surveyed hiring managers across the UK legal information sector. The survey was presented on a panel at the 2018 BIALL conference with key figures from across the industry.
Of particular interest for job seekers the survey captured the priorities of hiring managers when adding to their teams.
The survey results indicate that customer service orientation is the most important consideration for hiring managers in the legal information sector.