Knowledge Management

Knowledge Management

Greetings, reader!

We are happy to announce the winner of Pinnacle OA's champagne prize draw is:

Jennifer Jackson
Business development
Squire Patton Boggs

Congratulations Jennifer! We will be in touch to deliver your champagne!


 

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How can you be expected to have good data [for marketing and business development] if no one (but you!) uses your CRM?

End user adoption is the Achilles heel of most CRM implementations. When Tikit implement CRM systems they identify three key components that underpin success – or the 3 Cs of Successful CRM as we have termed it:

Making data work harder, smarter and faster for both management information and pricing, as well as delivering data and value to clients, means gazing into the future of analytics. Can AI be used to price all legal services better than lawyers? Can finance become the most advanced area in legal business? And what areas of data in a legal business can be turned into insight to generate business and growth?

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The list of law firms choosing Quiss to deliver managed IT services has grown following a successful competitive pitch to 120 strong Hertfordshire based law firm, Debenhams Ottaway.

Celebrating 250 years in business during 2017, it is a multi-service, innovative law firm, recognised for delivering an outstanding service to its clients with award winning legal advice, through dedicated and talented individuals from offices in St Albans and Radlett.

This month, LPM magazine sets out how legal management leaders can find out which services are bringing home the bacon and develop strategies around that information 

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Push for 2020
 

Rod Harrington, chief operating officer, EMEA, at Norton Rose Fulbright, is overseeing change aplenty as the firm gears up transformation tactics for the year 2020.

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