Chrome River Technologies asks: How can expense automation benefit your organisation?

Expense automation technology has most definitely gone mainstream and crossed Geoffrey Moore’s famous chasm. In fact, recent research in PayStream Advisors’ 2018 Travel and Expense Management Insight reportshows that 65% of organizations have adopted automated expense processing solutions – significantly into the category of “late majority” in the bell curve of technology adoption. Among this group, 65% use a dedicated cloud-based expense management software tool.  

For mid-market and enterprise companies, this number is even greater. Sixty-seven percent of mid-market companies with expense automation have upgraded to dedicated cloud-based systems, and a full 87% of enterprise-size organizations automate their expense submission process, with 61% of this group using dedicated expense management software.

What this data does reveal, however, is that a significant number of organizations still enforce manual, spreadsheet-based, expense submission – 37% of mid-market firms and even 13% of large enterprises.

If your organization is still stuck using the arts and crafts style of expense report submission, it’s certainly time to investigate how automation can benefit your both your business travelers and also your finance team, who are burdened with task of reviewing, verifying and processing hundreds or even thousands of reports each month.

But first, why do companies choose to stay on their existing solution? The number one reason – cited by almost a quarter of respondents – is that “current processes work” with the number two being a belief that the solution won’t deliver ROI. However, both of these barriers to sale are far outweighed by the number of respondents who cited the benefits that expense automation can provide.

Four out of the top five benefits cited by respondents can be specifically linked to improved ROI: 66% noticed improved spend visibility [ROI achieved by identifying and preventing wasteful spend]; 59% cited improved ability toenforce travel policies [ROI achieved by reducing expensive out-of-policy spend]; 53% identified reduced processing costs [ROI achieved by reducing finance team time spent on laborious manual processes]; and 47% reported a decrease in time spent processing and creating expense reports [ROI achieved by empowering travelers and administrators to spend time on more higher-value tasks].

As for not moving to an automated solution because current processes work – well, the same could be said for the invention of cars to replace the horse and carriage, or calculators over slide rules, or the introduction of services like Uber and Lyft to replace the taxi. In fact, 71% of all respondents listed improved reimbursement of employee expenses as a key benefit, and 37% observed improved employee satisfaction. Just because what you have works, doesn’t mean that it can’t (and shouldn’t) be improved by new solutions brought about by innovation.

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