Briefing Tiger Team and Pinnacle solve lockdown time conundrum

Jess Carey Posted By Jess Carey
from Burlington Media

While Pinnacle is supporting Briefing's current Tiger Teams initiative, it seemed only right to bring our own Tigers together and unleash them to solve a whole range of new challenges thrown up by the pandemic.

The Tiger Team concept was made famous by NASA and the Apollo 13 mission – the forging of a specialised, high-performing, cross-functional team to solve a specific issue. And as Pinnacle itself ran into a problem early on we thought we better set about solving it.

Like many firms come lockdown, we moved our business rapidly from using Skype for Business to Microsoft Teams.  Whilst the Intapp Time Capture Tool monitored Skype activity there wasn’t a Microsoft Teams connector - so we put together a Tiger Team to build one.

Pinnacle’s Development and Intapp specialists pooled resources to come up with an easy to deploy Teams to Time connector. The connector uses a Pinnacle-developed Microsoft LogicApp and Intapp Integrate to communicate between the two platforms. 

Meetings and calls that are made in Microsoft Teams generate suggested time entries within the Intapp Time captured time window.

The toolset has already been deployed to all of Pinnacle’s 100 or so staff and also within an Intapp Time customer.  With the latter, the telephone numbers have been linked to the firm’s contacts database to link the calls to suggested clients and where possible the toolset will default the matters or project.

The connector is available for all clients of the Intapp Time 7+ or Intapp Time in the Cloud, and standard implementation is less than a day, slightly longer for certain CRM integrations.

Contact  Intapp@Pinnacle-oa.com for more information

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