Legal operations thought leaders on what clients want and how firms must respond

Video length: 21 mins 13 secs

Mark Jones, head of professional practices consultancy at Addleshaw Goddard, introduces and contextualises the views from law firms, corporate clients and the management consultants who work with both of them.

Panel discussion features:

  • Peter Hickman, chief finance and operations officer at Linklaters
  • Julia Chain, managing director of Huron Legal
  • Bruce Macmillan, SVP, senior commercial legal adviser, Visa Europe

Panel filmed at LSN's Operational Leaders In Legal 2012 conference (London, November 2012).

To see more video and to download speakers' presentations and biogs, go to the OLIL 2012 homepage.

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