Transforming back office support: key achievements

Capsticks is independently rated by The Legal 500 and Chambers Directory as the leading provider of legal services to the health and social care sector and in the field of professional discipline. In June 2013 the firm also acquired a highly rated social housing practice, creating a firm with over 230 fee earners across 4 offices in London, Birmingham, Leeds and Winchester. The firm acts for over 200 clients, including all forms of NHS provider and commissioner organisations, the Department of Health, the NHSLA, regulatory bodies, charities, independent healthcare providers, housing associations, medical malpractice insurers and defence organisations. 

Intelligent Office began working with Capsticks in January 2010 ahead of the firm’s move to flagship new premises in London. The firm’s relocation provided the ideal opportunity to review the way secretarial and administrative support were delivered to the firm’s expanding fee earner community. 

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