Public “more worried” about confidentiality breaches than solicitors
The public view information security failings at law firms more seriously than solicitors do, according to the “most surprising” outcome of the Solicitors Regulation Authority’s (SRA) Question of Trust exercise.
The regulator’s policy director, Crispin Passmore, said a “significant” number of lawyers said a balance needed to be struck between client confidentiality and taking files out of the office to work on.
But to his surprise, the public were less forgiving.
He was speaking on Friday at the SRA’s ‘Trust and the market: rethinking regulation’ event in London, at which he highlighted a few of the results that came out of a six-month period of engagement with the public and profession which saw 5,400 people share their views on what should happen when solicitors get things wrong.