Use of fixed fees continues to rise but consumers still struggling to choose lawyer, survey finds
Nearly half of consumer legal services are provided on a fixed-fee basis, new research has found – but it said consumers are still being hampered by a lack of information to help them choose the right lawyer.
The sixth annual tracker survey undertaken by the Legal Services Consumer Panel said there was “a clear gap between those consumers who are confident and knowledgeable and those who are not, with the consequences being lower levels of satisfaction and trust in legal services”.
It said that over the six years of the survey, carried out by YouGov, consumers had started shopping around for their services more, but the overall figure – one in four – remained small.
Reputation persisted as the most important factor when choosing a legal service provider, for areas such as conveyancing, price was just as important. Specialism, convenience and speed of delivery were the other three main choice factors.