The role of metrics in law department and law firm management

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Metrics can be used identify a baseline for key law department or law firm performance drivers, and then to measure desired performance against that baseline. This podcast discusses the role of metrics in law department and law firm management and how to choose the right metrics.  In this Q&A, Joy Saphla, managing director with Huron Legal, answers questions about the role of metrics for law department and law firm management.