Briefing on: Process and projects

Your firm, improved

Process management isn't just about finding cost savings. Firms are using a range of techniques and tools to get closer to clients. We find out the details in this issue of Briefing.

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What's in this month's issue?

Interview: Nick West, UK managing director, Axiom talks to Briefing about why his business isn't a law firm – and doesn't want to be.

Feature: Briefing talks to legal operations leaders at Addleshaw Goddard, Bird & Bird, BLP, Carbon Law, DWF and Withers and head of the Legal Operations Centre at insurer AIG about remodelling key business processes.

Essay: FD at Higgs & Sons, Glyn Morris, outlines a model for harnessing the input of employees at all levels to drive process improvement and service redesign.

Insight: Our supplier community, including Jitendra Valera, Advanced Legal, on adopting continuous improvement programmes.

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