Ringing in a busy new year at Moneypenny
Telephone answering specialist Moneypenny is reporting a busy start to the New Year with growing client numbers, high call volumes and a new recruitment drive.
Endorsed by the Law Society and supporting law firms of all sizes across the UK, Moneypenny has announced that more than 100 jobs will be created by the end of 2014 with 30 appointments to be made immediately in line with the fast growth of the business.
The new announcement comes on the back of 100 jobs, largely receptionist jobs, created in 2013.
Managing director Glenn Jackson says: “As a business we experienced phenomenal growth in what was perceived as the downturn and since that time we continue to not only consolidate and grow in the business sectors in which we are already well established, but in new market areas too. We are growing across all areas of the business with a noticeable increase in the numbers of large firms approaching us for telephone call overflow or fully outsourced reception support. Our dedicated legal, estate agency and retail teams are also expanding.
“Even over the Christmas and New Year period when we would expect the phones to be quiet, we saw a 500% increase in the numbers of calls we were taking for the businesses large and small we support as compared to the same time last year. Our legal receptionists handled seven and eight times more calls respectively for law firms on Christmas day and Boxing day as compared to the equivalent days in 2012 with the majority of calls relating to criminal enquiries or from overseas.”
International calls are playing an increasing role at Moneypenny with law firms continuing to account for more than 75% of the total volume of calls handled by the company’s New Zealand based team, who take over the phone lines once Moneypenny’s UK base closes for the evening. The latest team of receptionists has just flown out to head up the Auckland operation for the next six months.
Glenn continues: “It is vital that our recruitment process keeps pace with the growth of the business and we work hard to make sure our recruitment is always one step ahead. We always overstaff to ensure we never compromise on the quality of our service as our client numbers grow. Our clients have their own dedicated receptionists who work in teams of four so it is a straight-forward model to replicate once we have the right people in place, although our lengthy training process means it is usually around six months before a new recruit is allocated clients of their own.