Service Desk Analyst / IT Support

Service Desk Analyst / IT Support - Accounting Firm

Service Desk Analyst / IT Support sought to join the the London based IT team of a nationwide Accounting Firm.

The firm

A 600 user top 20 nationwide Accountancy firm with 7 offices, including Bristol, Manchester, and London.
They take pride in delivering exceptional client service, and offering their team members exciting, challenging and rewarding career paths. This year they are undetaking a number of projects, implementing a new Document Management System, as well as developing their ITIL based Service Delivery processes.

Key experience required:

* At least 2 year's experience in an IT Support role, delivering remote and hands on support
* Experience gained within a corporate environment (Law, Accountancy, Insurance)
* Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, Opentext, eDocs or similar

This is an exciting opportunity for an enthusiastic customer focused individual to be part of a growing IT team within a Law firm. This role would suit someone with a keen interest in IT Support, looking to develop new skills.

Working as a Service Desk Analyst / IT Support Analyst your key responsibilities will include:

* Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
* Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
* To escalate calls internally and with third parties
* Responding to "How do I.." queries and providing ad-hoc training as well as technical support

Your technical knowledge should cover as many of the following as possible:

* Windows 10 / Windows 8/7
* Citrix Remote Access
* Office 2016 / Office 2013/2010
* Active Directory - User Admin / Creation
* Document Management Systems - Worksite/Filesite, iManage, NetDocs, eDocs etc
* Windows Server 2003/2008 account admin

Candidates should have a strong emphasis on customer service. Prior training and work experience in an ITIL structured environment is highly desirable.

Support Analyst / Service Desk Analyst - Accounting Firm

GUID: 
8452066
Job reference: 
1215/6b/DF
Company name: 
Information Technology Services
Company type: 
Agency
Contact email: 
daniel.fergusson.11D80BB61.0@applythis.net
Salary: 
£30,001 - £40,000
Salary description: 
£25k - 35k per year + Benefits
Published date: 
Sun, 24/03/2019 - 1:41am
Expiry date: 
Thu, 11/04/2019 - 1:46pm
Vicinitys: 
London