Clifford Chance builds a comprehensive search infrastructure with Decisiv Search

Rupert White Posted By Rupert White
from Burlington Media Group

Clifford Chance is a global law firm with 6,000 lawyers and business services staff in 29 offices in 20 countries. In 2007 the firm’s knowledge management (KM) team undertook a survey of its partners and lawyers to find out how the firm was performing from a knowl- edge management perspective. A common thread in the responses was the need to improve the ability to search simultaneously across the firm’s knowledge resources. The KM team knew they had extensive knowledge and expertise within the firm, but realized that they had to provide a more efficient and effective way for people to access and unlock the value that it represented. They turned to Recommind Decisiv Search for the solution.

Read this case study to find out how Decisiv Search has helped Clifford Chance's people get much more out of search. For example, in just one quarter, using Decisiv Search meant that:

96% of all users used the search...

There was a 75% increase in the number of searches per user since Q1 2009...

And average searches per user per month rose to 10 searches...

Decisiv Search substantially reduces the time and costs involved in conducting research, while improving the quality of work produced by the end user. Decisiv Search utilizes powerful concept-based search technology to connect users with relevant information from document management, records management, portal and e-mail systems and myriad other applications and databases in context.

Post a Comment

Add your comment