Carmen Martín-Peña García, Lawyer and Knowledge Manager at Garrigues and Marta Torres, Manager of Knowledge Management Department at the firm, speak about how HighQ Collaborate has helped Garrigues provide more services to its clients and improve internal collaboration. Carmen is in charge of the external sites for Garrigues clients and Marta takes care of the internal sites.
Garrigues is the Iberian Peninsula’s leading legal and tax services firm in terms of billings. The firm was founded back in 1941 and, at present, their team is made up of more than 2,000 people and offers advice around the world on a whole range of business law-related matters.
The challenge: Replacing existing client extranet
Garrigues had been using Worksite web interface to share documents with clients directly from the document management system; however the system did not contain the tools to allow the firm to provide the level of services that their clients needed and they wanted higher levels of security over documents.
Carmen explained that the legacy system let them share documents with clients but limited the services that the firm could provide: “Our clients demanded more but we couldn’t give it to them. We realised we needed a new system,” she said.