HighQ case study: Sheppard Mullin


Summary


Sheppard Mullin: easy-to-use client extranets and flexible mobile collaboration. Dora M. Tynes, Chief Knowledge Officer, outlines how HighQ Collaborate took the pain out of extranets and inspired creative collaboration across the firm.

International law firm Sheppard, Mullin, Richter & Hampton LLP is an AmLaw 100 firm with more than 650 attorneys in 15 offices across the globe, headquartered in Los Angeles.

The challenge: ease of use, mobile ready

Sheppard Mullin originally sought a flexible, user-friendly platform to replace its legacy extranet system. The firm’s previous system was difficult to use and required extensive and repeated training for users.

With offices and clients across the globe, Sheppard Mullin was also concerned about usability. The firm’s Chief Knowledge Officer Dora M. Tynes explains, “Our attorneys work on various devices and are constantly on the go. We needed a solution that everyone could access from any device, from any location.”

With this in mind, Sheppard Mullin decided to switch to HighQ. Tynes explains, “HighQ Collaborate is intuitive and easy to use with minimal training, which has saved us, and our clients, valuable time. The fact that it is entirely web-based and optimized for mobile use means that our users have more flexibility.”

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