ComXo and Rapport call on organisations to celebrate their professional telephonists

Rapport, Compass Group UK & Ireland’s guest services business is teaming with ComXo, the professional service sector switchboard specialist, to celebrate the work done by professional telephonists on National Telephonists’ Day – Thursday 10th March 2016

Rapport and ComXo are calling on organisations and individuals to engage with their employees and colleagues, by taking the opportunity to recognise the work of telephonists and shining a light on these team members who often go unnoticed. This year’s celebration will be the third National Telephonists’ Day and the event marks the anniversary of the first ever telephone call made by Alexander Graham Bell in 1876.

To celebrate the initiative, Rapport and ComXo are planning a range of activities, ranging from competitions to submit a tongue twister, a phone caption competition on Facebook, prize-givings to reward Ambassadors, plus many more team celebrations. Greg Mace, Managing Director of Rapport will be heading back to work ‘on the floor’ for the day at some of Rapport’s prestigious client offices in London whilst Andrew Try, Managing Director of ComXo will be visiting client sites and supporting the night team at the ComXo offices.

Greg Mace, Managing Director of Rapport added: “We are really looking forward to the third National Telephonists’ Day, enabling us to once again celebrate the great work our call services teams do and helping to raise their profile within our operations. Our inaugural National Telephonists’ Day in 2014, as well as our participation in 2015 were both a fantastic success and we were delighted that so many more people took part. We are hoping this continues in 2016.

“As well as engaging our call services teams, we hope the event will help them to build an even closer rapport with their colleagues in our Reception and Front of House teams. This helps us provide a seamless service for our clients and their guests. I am looking forward to recognising our team members who are perhaps not as visible as our front line receptionists but are an equally important part of the Rapport family and are critical to our continued success.”

Andrew Try, Managing Director of ComXo commented:

“Last year the second National Telephonists’ Day saw us work closely with many of our strategic partners to celebrate the work and professionalism of corporate telephonists. Whilst ComXo provide 24 hour offsite teams to seamlessly navigate callers into complex global organisations, many of our partners provide the onsite teams. Underlining the importance of the work of the thousands of telephonists that provide the interface into 21st century corporate Britain and recognising their skills and dedication is a worthy cause. As has become a tradition I will be undertaking a 24 hour shift with our telephonists teams both in Windsor and across the city of London.”

For those companies interested in getting involved in National Telephonists’ Day, please go to www.nationaltelephonistsday.com for further information. 

 

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