Eclipse announces Capture – a new way to manage leads and improve the client onboarding process
Eclipse Legal Systems – the UK’s leading legal software provider – has announced the launch of Eclipse Capture, a new solution enabling law firms to drive efficiencies in the prospect capture and onboarding process.
Created using the very latest Microsoft software stack, Capture integrates seamlessly with Eclipse’s Law Society Endorsed ‘Proclaim’ case and practice management system – but is also available standalone for firms using other technologies. Capture can be implemented as a browser-based tool or located on-premise, and provides a suite of inception tools including:
- Controlled data capture of initial client enquiries, either via automated import from a third party or manually by case handlers
- Conflict checking and historical searching to rapidly view past behaviours and contacts
- Management of ongoing communications and information gathering during the ‘prospect’ stage
- Final collation of relevant data, enabling the creation of a ‘live’ case by a one-click process.
Eclipse’s technical director, Mick Thompson, explains further: “The way law firms are engaging with their clients is changing – and there is a growing realisation that how initial enquiries are handled is of utmost importance. Given increasing competitive pressures, every new enquiry must be managed carefully and with proper processes, to maximise the chance of converting every prospect into a paying client.
“Capture provides a dedicated platform to manage enquiry capture and onboarding, ensuring that potential clients do not slip through the net.”