Redbrick Solutions case study: Dundas and Duce
Founded by Robert Dundas in 1985 and based in the busy County town of Maidstone, this local firm of solicitors quickly established itself as a dynamic and capable deliverer of quality customer care and legal services.
Dundas and Duce started to use Redbrick Practice Management in just the Conveyancing department but it soon becomes clear that the solution was delivering tangible benefits of speed, efficiency, and user-friendliness that would also benefit the other teams. They have gone on to implement Redbrick Practice Management in the Probate Department, as well as Business Intelligence for their accounts and management reporting, with great success.
As a result, they can address the needs and concerns of their clients, with speed and transparency. All of their data is now stored in one central place and is readily available so whether it's a client on the phone, an enquiry into a historical matter or an audit review, they know they can put their hands on all the information within seconds.
Colin Duce, Partner at Dundas and Duce comments "The flexibility to customise the system has been excellent, and we have set the system up to our preferred way of working."
Dundas and Duce having been awarded CQS status, with the ability to manage their files using Redbrick Practice Management which has proven a great help in achieving and maintaining the standard.
Colin continues "The training and support have been exceptional, and it's very reassuring to know that someone is always on hand to support us, either by telephone or in person without us having to worry about paying support fees. And I have no hesitation in recommending Redbrick Practice Management as the ultimate practice-wide case management tool."
Redbrick Solutions, director of sales and marketing, Jo Hodges said “We are delighted to support Dundas and Duce and are thrilled with at how quickly and enthusiastically they have taken to Redbrick Solutions. By using it across all teams, we have removed an enormous amount of duplication from the firm while minimising the risk of errors and are assisting them in continuing to deliver excellent levels of service to their client base."