Tikit mid-market support team: 2015 in numbers
Tikit’s mid-market support team consists of 16 staff led by Miles Osborne. The department is split into four different areas; Technical Support, Applications Support, Accounts Support and Admin/ Management.
Over the past year the team has gone from strength to strength. They have achieved ISO 9001: 2008 accreditation for the sixth year in a row. This has meant that not only have they managed to cut their initial response time to just over one hour, they have achieved a 96.9% overall client satisfaction rating for the last year. See the rest of the team’s impressive stats in the infographic below.
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