Artificial Intelligence, cyber security and the digital workplace
It’s been an interesting week in the world of Artificial Intelligence and cyber-security. Firstly, a bit of shameless self-promotion as last week Nasstar released its annual results to the City. The news is good, the market is maturing and we're seeing larger more complex global businesses embracing our model of "we look after your IT so you can focus on your business." We're also seeing the positive returns our '10-19' programme to integrate the business and achieve key objectives.
Looking at the year gone by, it is important to look ahead at the impact Artificial Intelligence (AI) will have on so many industries. There have been some very interesting articles about how AI is now starting to affect how we live our lives both at home and in the workplace. Personally, I cannot wait until AI starts to take the strain so that I can kick back for a while!
It is of course important to understand that AI is a data hungry beast that needs feeding but if you feed it well, you'll gain real competitive advantage. In the past you could rely upon those in your business with a lifetime of experience and the intuition that comes with that, now with AI you can digitise that “grey hair” experience and give it to everyone.
Turning away from tomorrow's electronic employees to the flesh and blood ones of today, there has been a lot interesting talk about improving how companies work from the employee’s perspective. The creation of a digital workplace is for many, the next step in improving how they work and it’s important to understand what a digital workplace really is. Be warned that simply implementing mobile phones and social media does not create a digital workplace. The old saying comes to mind – “it doesn't matter how much lipstick you put on a pig, it is still a pig” - same applies here if you simply throw the latest sexy technology on top of your outdated processes.
One of the most interesting articles in cybercrime this week has been about the cultural shift in cyber security. The shift is away from traditional thinking and moving into cyber resilience, the idea that eventually an attack is going to get through and therefore the focus should instead be on reducing the ability for attacks too cause damage. It doesn't matter how much you spend on firewalls and anti-virus software, you WILL suffer a cyber breach. What is important is how quickly and robustly you respond to ensure your business recovers.