Xperate welcomes data services expert Nick Dagnall

Xperate is thrilled to announce the arrival of our new Senior Technical Consultant, Nick Dagnall. Nick has joined our team bringing over 20 years of experience in Data Services, specifically data transfers and migrations across various PCMS.

Datarobot – discover the game changing AI cloud platform with Catalyst

Envision what’s possible with AI and achieve it, with DataRobot Platform. The only full-lifecycle AI platform that has extensive ecosystem interoperability. Experience a unified AI cloud platform for all users, all data types and all data environments.

New skillsets in AI-driven law firms – find out more with Advanced

Artificial intelligence, once a distant futuristic concept, is now decidedly shaping the legal landscape. Gone are the days when a law degree and years of experience alone guaranteed a successful career in the legal field.

Sol-Law Lawyers and Practice Evolve

Sol-Law Lawyers is a leading law firm in the Solomon Islands, boasting an impressive 120 years of legal experience across diverse fields, including commercial litigation, foreign and local investment.

iManage enters 2024 driven by unprecedented investments in its platform, from AI to strategic partnerships

iManage, the company dedicated to Making Knowledge Work, today announced that it continues to experience robust customer growth, adding over 300 new logo customers in 2023.

Think of yourself as a customer – see how with MyCustomerLens

MBNA was only bank I’ve come across, that could wallpaper the wall outside the CEO’s office, with letters of appreciation from their customers – some even asked for marketing materials to give to their friends!

Xperate welcome Mark Harman to the team

Xperate is pleased to welcome Mark Harman to their team as their Operations Manager. With over 25 years of experience in the Legal IT sector, Mark’s skills and expertise will take Xperate’s operations to new heights.

Building resilience with Catalyst: top strategies for customer retention during economic downturns

The UK is continuing to experience increased housing, energy and food costs, with UK GDP predicted to ‘barely grow’, unemployment and debt to increase and income inequality to deteriorate (source: National Institute for Economic and Social Research).

Is customer service the same as customer experience? Find out more with MyCustomerLens

Is customer service the same thing as customer experience? Businesses often use the terms interchangeably, and of course they are related.

How to increase client survey response rates according to MyCustomerLens

I’m often asked what we do to help increase survey response rates. The answer is that we help firms do three things differently. This post covers the what, why and when of increasing client response rates. But these three tactics only work if you accept a simple truth. Your client experience surveys are part of your client’s experience!