MyCustomerLens shortlisted for best technology product in The Lawyer awards

MyCustomerLens – the always on client listening platform for law firms – has been shortlisted in the ‘Best Technology Product’ category at The Lawyer Awards 2024. The Lawyer Awards celebrate legal excellence, with the final being hosted in June.

Osprey Approach announces partnership with ReviewSolicitors

Leading independent legal software provider, Osprey Approach, today announces a new partnership with ReviewSolicitors, which enables law firms to capture genuine and verified client feedback as part of their daily workflows.

Think of yourself as a customer – see how with MyCustomerLens

MBNA was only bank I’ve come across, that could wallpaper the wall outside the CEO’s office, with letters of appreciation from their customers – some even asked for marketing materials to give to their friends!

Is customer service the same as customer experience? Find out more with MyCustomerLens

Is customer service the same thing as customer experience? Businesses often use the terms interchangeably, and of course they are related.

How to increase client survey response rates according to MyCustomerLens

I’m often asked what we do to help increase survey response rates. The answer is that we help firms do three things differently. This post covers the what, why and when of increasing client response rates. But these three tactics only work if you accept a simple truth. Your client experience surveys are part of your client’s experience!

Law firm branding with MyCustomerLens – do you walk the talk?

How strong is your law firm branding? Brands and client expectations are dynamic. Unless your brand measurements are equally dynamic, you risk losing sight of the gaps between the promises your firm is making to clients – on pitch decks and web pages – and the experiences your client’s are actually having.

How to take the guesswork out of CX improvements according to MyCustomerLens

Hybrid working, digitised services and the responses of your competitors are all influencing how clients see your brand and how it compares. So how can you keep your finger on the pulse and ensure that your firm makes the right decisions about CX improvements?

The impact of AI and client listening according to MyCustomerLens

AI is helping professional services firms to listen to more clients more often, and do more with the data.

How to use AI to improve client feedback according to MyCustomerLens

The Legaltech world is buzzing about how AI can help lawyers work faster and smarter. But have you considered how AI can enhance the overall client experience?

Informing a client-centric strategy – find out more with MyCustomerLens

What would happen if your strategic decision-makers spent 2 hours of every month calling random clients? Not “their” clients, not key clients, not happy clients; but random clients.