How to increase client survey response rates according to MyCustomerLens
MyCustomerLens | Resource | 5 March 2024
I’m often asked what we do to help increase survey response rates. The answer is that we help firms do three things differently. This post covers the what, why and when of increasing client response rates. But these three tactics only work if you accept a simple truth. Your client experience surveys are part of your client’s experience!
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Sneak peek into Exizent’s 2023 Bereavement Index
Exizent | Resource | 11 August 2023
Earlier this year, Exizent began their research for their annual Bereavement Index report by conducting a comprehensive survey involving individuals who navigated the intricate pathways of bereavement, coupled with the consequential administrative protocols following the loss of a loved one.
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Conscious Blog: So just how are lawyers perceived in the UK?
Conscious Solutions | Resource | 13 February 2023
In January Clare Fanner from the Law Firm Marketing Club shared some data that, according to a survey of 1,020 US adults in December 2022*, lawyers only had a 21% positive honesty and ethical standards ‘rating’ and a whopping 41% ‘negative’ rating.
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