The value of support services from your tech partner – find out more with Ascertus

I have now worked on both sides of the ‘support’ fence – in-house IT service support in law firms and now at Ascertus, a technology partner to professional services organisations. On reflection, it is only now that I truly see the nuanced difference in approach, focus and service delivery between the two roles.

In conversation with Tim Sarson, COO at Birketts LPP – a Katchr case study

“Katchr has brought significant value to our business because the lawyers have now got a very easy-to-use, clearly set-out, set of management information that they can act on immediately.”

ROI isn’t just about financial return – it must be strategic according to Ascertus

At a conceptual level, no one refutes the need for and the value of tech for business operation. Not only is it proven, the changing dynamics of the workforce, digital global ecosystems, and the constant barrage of disrupting technologies makes its adoption indisputable in business.

Delivering modern work for law firms with Microsoft Teams and Intapp workspaces

Join our ILTA product briefing, “Delivering Modern Work for Law Firms with Microsoft Teams and Intapp Workspaces,” where we’ll demonstrate practical legal use cases and how to maximize the value of your Microsoft Teams and Microsoft 365 investment with Intapp Workspaces.

Have you considered enhancing the value of your iManage platform? Find out more with Ascertus

iManage Work is the document and email management solution (DMS) of choice in the legal world. There can be no contention. 80% of the Global 100 and 77% of the AM Law 100 law firms, alongside 37% of the Fortune 100 organisations, are iManage customers.

How much supplier due diligence is enough for a major system procurement? Find out more with 3Kites

We have recently seen comments questioning the value of in-depth supplier due diligence and, in particular, the RfP (Request for Proposal) document which poses questions about functionality and other areas when firms are evaluating and selecting new systems.

Have you considered enhancing the value of your iManage platform? See how with Ascertus

iManage Work is the document and email management solution (DMS) of choice in the legal world. There can be no contention. 80% of the Global 100 and 77% of the AM Law 100 law firms, alongside 37% of the Fortune 100 organisations, are iManage customers.

Integrity matters: exploring transparency in modern legal practice with Advanced

Integrity is important to law firms, and clients are often sceptical to trust firms as well. As such, the importance of transparency in legal proceedings and client relationships is vital with financial dealings of law firms the most critical area for scrutiny. In this article, we delve into the significance of transparency in finances within law firms, and explore methods for enhancing transparency, and weigh the benefits against the potential drawbacks of not adhering to these principles.

Transparency serves as a cornerstone of trust in any professional relationship, and this holds particularly true in the legal industry. As clients place their legal matters and financial resources in the hands of law firms, they expect a high level of clarity and openness in all financial transactions. However, the legal industry has historically been criticised for its opacity in billing practices, making it difficult for clients to understand the value they receive for the fees they pay.

This is despite steps firms take to outline their position. Engagement letters will outline costs to clients, but potentially only hourly rates and projections, with a guide estimate potentially the only thing that clients can go to set their expectations. Something that can come crashing down if the matter is complex.

Law firms can take proactive steps to enhance transparency in their financial dealings and client interactions, ultimately bolstering trust and integrity. Regular updates on fees and expenses should be communicated to clients as well. By providing itemised invoices that clearly outline the services rendered, time spent, and expenses incurred, you are empowering your clients to understand the value of the legal services they receive and minimises the chances of surprises.

Embracing technology can streamline communication and transparency. Client portals can offer real-time access to case updates, billable hours, and expenses. Regular communication through emails, phone calls, or virtual meetings keeps clients informed about the progress of their cases.

While hourly billing remains common, law firms can explore alternative fee arrangements such as flat fees, contingent fees, or hybrid models. These arrangements can increase transparency by aligning the firm’s interests with the client’s goals.

The importance of transparency

Transparent billing practices foster trust and client satisfaction. When clients understand what they’re paying for, they are more likely to appreciate the value of the services rendered. Detailed invoices and open communication minimise the potential for billing disputes, leading to a smoother attorney-client relationship and improved overall experience.

Law firms that prioritise transparency can distinguish themselves in the market. Clients are more likely to choose firms that offer clear, transparent billing practices over those that don’t.

Conversely, a lack of transparency in billing processes can have several negative repercussions. Clients who feel deceived or surprised by unexpected charges are likely to lose trust in the law firm, leading to dissatisfaction and potentially creating brand detractors. In today’s digital age, a single dissatisfied client can share their negative experience online that is seen by anyone searching for more information on your firm, tarnishing the law firm’s reputation and potentially affecting future client acquisition.

Operating with non-transparent billing practices may also raise ethical concerns, damaging the law firm’s professional credibility. The loss of client trust can lead to delays with payments, disputes raised, and invoice actualisation reduced. Ultimately, a lack of transparency could lead to less customers and less revenue.

Transparency in financial matters is a vital component of modern legal practice that underscores integrity, trust, and ethical conduct. Law firms that embrace transparent billing practices and open communication stand to gain not only in terms of client relationships but also in terms of their reputation and competitiveness.

Access Legal provides added value training and support to UK’s oldest law society

Legal software provider, Access Legal, has joined forces with The Dorset Law Society – one of the UK’s oldest regional law societies – to offer dedicated services and tailored support to help law firms throughout the county of Dorset deliver practice and client excellence.

Discover the vital role of HR systems integration with 3Kites

If yours was a manufacturing business, I would expect it to have great manufacturing software.  If it was an airline, great ticket booking systems.  So why is it that so few law firms seem to value their HR systems when they are in the business of selling their people’s time and expertise?