Industry analysis from Intelligent Office UK: Change for the better

Resource - 02/02/2017 : Business Process Outsourcing, Intelligent office uk, law firm outsourcing, outsourcing, Sam Nicholls, secretarial support, transcription services, Technology

This article was also featured as an industry analysis in the March 2016 issue of Briefing. To read the issue in full, download...

Intelligent Office UK - Review of 2015

Resource - 25/02/2016 : flexible staff, General, innovative management, Intelligent office uk, review, Human Resources

Introduction by Rachel McCorry, chief executive at Intelligent Office UK

Welcome to this round up of Intelligent Office UK’s news from 2015 – a busy year, both for us and for the legal market.

The...

Capsticks agrees contract renewal with Intelligent Office

News Article - 18/09/2015 : archives, capsticks, front of house, Intelligent office uk, local administrative support, print and mailroom, Human Resources, Technology

Specialist business services outsourcing provider Intelligent Office UK has secured a second term with UK law firm Capsticks.

The deal continues the relationship between Intelligent Office and Capsticks, which began in...

Intelligent Office sets the ‘Gold’ standard

News Article - 25/06/2015 : General, Intelligent office uk, Investors in People Gold standard, support services, Human Resources

Intelligent Office UK has been awarded the Investors in People (IIP) Gold standard - the highest level of IIP recognition. The support services provider joins an elite number of organisations, as just 7% of IIP’s...

Outsourced services provider Intelligent Office is opening its second onshore shared services centre in Glasgow

News Article - 09/06/2015 : General, glasgow, Intelligent office uk, new office, Human Resources

Intelligent Office today confirmed the expansion of its transcription services division with the new centre in Glasgow which it said would complement its existing operation in nearby Alloa. The new centre will...

Why business process outsourcing and love aren't so different

Resource - 02/06/2015 : Business Process, General, Intelligent office uk, outsourcing, Human Resources

Courtship

With romantic relationships, courtship is all about finding out what the person likes or dislikes, and how their minds work.  Often, new relationships are started with some trepidation - will this work out, will I get my...

Could your front of house staff win you more business?

Resource - 02/06/2015 : front of house, General, Intelligent office uk, outsourcing, Human Resources

When potential clients visit your offices, what’s the first thing they encounter? A carefully prepared pitch proposal? A senior partner? Or your front of house staff?

Of course, it’s not just the intellect and experience of...

How to buy business process outsourcing services

Resource - 02/06/2015 : General, Intelligent office uk, outsourcing, white paper, Human Resources

Legal practices continue to look for ways of adapting their businesses to what Richard Susskind calls a ‘new legal profession’. In doing so, many are reflecting on what it is that lawyers do best. They are asking “what is it...

What sort of person works for an outsourcing company?

Resource - 02/06/2015 : General, Intelligent office uk, profile, white paper, Human Resources

Take four people and ask them what they do to relax. One likes nothing more than to settle down in front of the TV with his fiancé and a bottle of red wine and has a penchant for cake.  Another is a cat lover whose pastimes include...

Getting your house in order

Resource - 02/06/2015 : General, Intelligent office uk, outsourcing, white paper, Human Resources

The UK legal profession is a £30bn outsourcing success story. Of course, it doesn’t see itself this way; it still views itself as a profession and indeed it is, but the reason law firms exist at all is because most organisations...

Operational benefits - why a better operational structure is worth the bother

Resource - 02/06/2015 : General, Intelligent office uk, operational structure, white paper, Human Resources

The competitive pressures on firms across the UK top 200 are well-documented, the principal war cry being the demand “more for less” from clients. This downward pressure on margins coupled with longer working hours will only intensify...

Driving service and cost efficiencies through effective records management

Case Study - 02/06/2015 : case study, farrer and co, General, Intelligent office uk, legal services, outsourcing, Practice Management

Intelligent Office began delivering services to HBJ Gateley’s Edinburgh office in October 2002. Since then our offering has grown considerably, from providing...

Improving service whilst reducing cost: key achievements delivered through outsourcing

Case Study - 02/06/2015 : case study, farrer and co, General, Intelligent office uk, legal services, outsourcing, Practice Management

Farrer & Co is an independent law firm with a rich history. A centuries-long tradition of advising private families, individuals and charitable institutions is...

Transforming back office support: key achievements

Case Study - 02/06/2015 : capsticks, case study, General, health and social sector, Intelligent office uk, legal services, outsourcing, Practice Management

Capsticks is independently rated by The Legal 500 and Chambers Directory as the leading provider of legal services to the health and social care sector and in the...

The first 50 days ...

Case Study - 29/05/2015 : case study, General, Intelligent office uk, nelsons law

Nelsons has offices throughout the East Midlands in Nottingham, Leicester and Derby, providing legal services for businesses and individuals. The firm has been...