Service, please! by Doug Hargrove, Advanced Legal

Blog post - 22/03/2016 : Advanced Legal, client services, Doug Hargrove, experience, Legal Practice Management, modern lawyer, quality, service delivery, Practice Management

This blog post was also featured as a column in the March 2016 issue of Legal Practice Management magazine...

Chrome River bolsters commitment to customers with executive appointments

News Article - 12/11/2015 : client services, executives, expense management, General, supplier invoice processing software, SVP Customer Success

Chrome River, a leading provider of expense management and supplier invoice processing software, today announced two strategic executive positions to reinforce client services and customer success for its fast-growing customer base. Having...

A New Year’s revolution from document direct

News Article - 13/01/2014 : client services, digital transcription, document direct, law firms, Legal News, legal sector, Legal Services Act, Martyn Best, solicitors regulation authority, SRA, typing and document production services, Human Resources, Practice Management

Martyn Best is CEO of the fast growing north-west and London based digital transcription business Document Direct...

Mundays launches mystery shopper programme

News Article - 25/11/2013 : client services, mundays, mystery shopper programme, retail market research strategy, Human Resources, Practice Management

Surrey-based firm Mundays has launched a mystery shopper programme in a bid to raise the standard of its services.

The scheme is part of the firm’s client service assessment programme which also includes one-to-one...

LSN Industry Voices: Lorraine Barnet of Mitie

News Article - 12/11/2013 : client services, Industry Voices, Lorraine Barnet, Mitie, Technology, Practice Management

LSN Industry Voices is a series in which our networkpartners give their insight into the legal market.

What's the biggest or most important thing that law firms will be...