Intelligent Office launches Chronos providing 'offsite insight' into support function

News Article - 06/07/2020 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

Since the outbreak of COVID-19, law firms have experienced unprecedented upheavals transitioning from a traditional to a virtual environment, almost overnight. Today, 74% of their administrative support teams are working from home placing a...

Intelligent Office UK: Enabling change - delivering 21st century legal support

Case Study - 05/03/2020 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

A top 50 UK law firm commissioned Intelligent Office to review its secretarial and office administrative functions. At the time, the firm’s support consisted of PAs, secretaries and administrative assistants plus central office services...

Intelligent Office: The lawyer's operational healthcheck report

News Article - 02/03/2020 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

At the start of this new decade, we consider the trends likely to influence law firm leadership, structure and operating models as we move through the 2020s.

In the last decade, law firms showed remarkable resilience following the impact...

Capsticks renews contract with Intelligent Office for a third term

News Article - 27/01/2020 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been reappointed by Top 100 firm Capsticks for another contract term.

The renewal continues the ten...

Top 4 ways outsourcing can add value to your firm, with Intelligent Office UK

Resource - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Not all decisions to outsource are incentivised by cost savings—law firms are perhaps one of the best examples of this. For decades, corporates have been outsourcing legal work, recognising that this is the best way to get a high-quality...

Intelligent Office UK on their growing relationship with CBRE

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office (IO), the leading provider of support services to the UK professional sector, continues to grow its relationship with CBRE’s Global Workspace Solutions division by delivering services at an increasing number of their...

Record year at Intelligent Office UK leads to investment in senior team

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an...

Record year at Intelligent Office UK leads to investment in senior team

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an...

Are you training your administrative support teams well enough?

News Article - 16/07/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

It’s no secret that law firm support structures have changed over the past 10 years. As just one example, the ratio of PAs to fee earners is now radically different when compared to pre-recession levels.  Where it was once a secretary...

Are your support teams getting the right training to be effective?

News Article - 03/06/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

One of the biggest issues we encounter when we take over a law firm’s secretarial and administrative support function, is that the teams—whether document production, print and mailroom, front of house, or even PAs — might not...

How to pick the right partner to achieve your objectives

News Article - 01/05/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

When law firms begin to research whether to outsource their secretarial and administrative support services, it can be difficult to know where to start. There’s a lot of information to take in, lots of jargon associated with outsourcing and...

How do you know if your admin support services are delivering?

News Article - 16/04/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

One of the questions we are asked before a firm elects to outsource is, “once we are working with you, how can we monitor the value you actually deliver to us?”, and at a more tactical level “how will we know you are meeting...

Five questions to ask before outsourcing support services for your law firm

News Article - 04/03/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

In the past, decision makers in law firms believed that outsourcing administrative support services could compromise their firm.

More recently, due to growing pressures on profit margins, overextended internal resources, and an...

Stone King outsources suite of services to Intelligent Office

News Article - 27/02/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Stone King to deliver reprographic, mailroom, records, facilities and front of house services at the firm’s Bath, London...

“I can type just as fast as my PA” – creating the right support for today’s fee earners

News Article - 26/02/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

Historically, upon realisation of the ability to type faster than one’s secretary, a fee earner’s first thought might have been, “I’ll need to get another secretary!”

Today, fee earners are technologically...