How Intelligent Office's services fit into your current law firm structure

Resource - 30/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

This year, Pinsent Masons have made large investments in and significant changes to the functionality of their traditional PA infrastructure.

The firm identified an administrative restructure—adding an additional layer of team...

The top three reasons law firms outsource their admin functions to Intelligent Office UK

Resource - 03/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

The Pareto Principle (also known as the 80/20 rule) states that 20% of what you do will generate 80% of your results. Therefore, a law firm should inevitably focus greater attention on the 20% of activities that generate revenue....

Common questions we’re asked about our services by Intelligent Office UK

Resource - 03/08/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

Law firms are becoming increasingly aware that they need to look for ways of improving efficiency in all areas of their organisation, including their administrative support functions.

A recent report on the trends and...

What is it like to work for Intelligent Office?

Resource - 13/06/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

17 years ago, Margaret McPherson set up Intelligent Office.

Since our inception, we have always been about delivering a great service to our law firm clients which we achieve by investing in, supporting, developing and rewarding the...

Intelligent Office wins fourth new contract in 2018

News Article - 08/06/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Top 100 law firm VWV to provide reprographic, mailroom, front of house, and records and facilities management services to the firm’s...

Intelligent Office goes Platinum

News Article - 31/05/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Practice Management

As a business, Intelligent Office (IO) has always sought to deliver great support services to the UK legal sector by developing, caring for and recognising our employees – the single biggest asset we have. As a result, we are delighted to...

Five mistakes law firms make ... according to Intelligent Office UK

Resource - 30/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

Back in 2011, Robert Bourns, senior partner at TLT spoke openly about the importance of properly rewarding and promoting law support staff through renumeration schemes. In a piece written for the Law Gazette, Bourns penned…

“...

How Intelligent Office use MI and analytics in administrative support functions

Resource - 26/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Most law firms accept the need for improving the use of management information (MI) and analytics. In fact, 59% of respondents to PwC’s Law Firms’ Survey 2017 stated that they were using, or planning to use, data and analytics in...

Freeths appoint Intelligent Office to deliver its support services

News Article - 23/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been appointed by Freeths to deliver its reprographics, mail and courier, front of house, records management...

Intelligent Office UK: how to communicate change initiatives to administrative support staff

Resource - 13/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

To any law firm planning on implementing substantial change, it won’t be news that a strategic approach is imperative to the success of the transformation. But when this change involves potentially sensitive subjects such as; outsourcing,...

Intelligent Office achieves the ‘Ones to Watch’ rating from Best Companies

News Article - 11/04/2018 : Business Process Outsourcing, General, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Intelligent Office (IO) has been recognised as an employer of choice having achieved the ‘Ones to Watch’ rating from Best Companies. This latest accolade comes during a very successful 18 months for IO which has seen the business win...

The three myths of outsourcing your law firm’s support services

Resource - 28/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

With internal resources stretched like never before (and clients relentlessly expecting more for less), law firms have been outsourcing their support services to experts in the field—and they’ve had great success....

Intelligent Office UK: the incentives administrative support staff care about

Resource - 20/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

A law firm is a team.

Like all teams, success depends on cooperation, communication, and commitment from everyone…

Which means administrative support staff are also key to the success of a firm. (As cheesy as it is,...

5 questions to ask before outsourcing support services for your law firm.

Resource - 12/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

In the past, decision makers in law firms believed that outsourcing administrative support services could compromise their firm.

More recently, due to growing pressures on profit margins, overextended internal resources, and an...

Administrative support vs fee earners

Resource - 07/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Technology

As a member of the management team or partner of a law firm, you know that PAs, document production and administrative support staff are integral to the smooth running of your firm.

While fee earners carry much of...