Introhive case study: Lupton Fawcett
Lupton Fawcett invests in relationship intelligence to increase client satisfaction and realizes a 350% return on investment.
Lupton Fawcett is a commercial law firm with offices in Leeds, Sheffield and York. Given its dedication
to surpassing expectations, Lupton Fawcett has created a diverse team of 280+ passionate experts
with a refreshing take on the full spectrum of commercial and personal legal services. In 2018, the firm sought a relationship intelligence platform to accelerate cross-firm collaboration and key account client experience management.
Since deploying Introhive, Lupton Fawcett has seen a 350% return on investment in the first nine months.
As a full service law firm, Lupton Fawcett is always seeking new and innovative ways to better support their client base. The firm had three core business objectives tied to growing serviceable revenue and enhancing client experience management: