Lucinda Case at Thomson Reuters on leading transformation and tackling change

It’s often said that law firms are rather slow to embrace change as organisations. This may or may not be deeply frustrating for their clients, but in the current age of ‘disruption’ even the very largest of them need to consider how they too could be doing things differently to steal a march on the ever-shifting shapes of new forms of competition.

The propositions of the many and varied products that make up Thomson Reuters’ offering for the legal sector are to put technology to work to help firms manage precisely that evolutionary change process – and in recent months it has shown itself more than willing to lead by example. A significant restructure has seen its service for legal professionals, tax professionals and corporates (including work for general counsel) split out. The ‘legal’ segment is headed up by Brian Peccarelli, below whom responsibilities are split along specific customer segment lines. Fortunately, you can count them on one hand. There is mid-size law, small law, global large law and Canada, with the US government having a segment of its own. And completing the set is the Europe region. 

Supplier demands

The lead for the latter is Lucinda Case, previously managing director of the Thomson Reuters Legal UK & Ireland business, who explains the rationale for the move. “There have been some big changes to steer behind the scenes, but the driver for all of them is a simplified relationship for our customers, and ultimately a smoother journey toward their benefiting faster from investment in technology. We believe we can drive significantly more value aligned this way, and customer feedback so far suggests that’s certainly the case.” ...

This article was first published in the October 2019 issue of Briefing 'Buying signals' click to read the full article

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