Quiss case study: Benefits of converged telephony rings true for JCP Solicitors

In little more than 25 years, law firm JCP Solicitors has grown from a single office in Swansea to being recognised as one of the top 100 companies in South West Wales.

It became a limited company in 2015 and currently has 24 Directors, with approximately 160 staff spread across the firm’s offices in Swansea, Cardiff, Carmarthen, Haverfordwest, and Fishguard.

JCP offers a wide range of legal services for individuals and businesses of all sizes, locally and nationally. It specialises in the agriculture and healthcare sectors, whilst developing its expertise into niche areas like professional negligence and catastrophic brain injury.

Merge and grow

Entrepreneurial in its approach, JCP has undertaken a number of mergers with smaller regional law firms in recent years, to ensure the growth planned by CEO Hayley Davies and the senior management team was realised.

Implementation of the growth strategy would require technology to play an increasingly important role if the business is to continue delivering the high quality legal services for which it is renowned.

JCP identifies a merger target, with the intention of closing the deal within 3 months and then integrating them into the business within 8-10 weeks. To maintain a collaborative and consistent service to their clients, all users should be sharing the same IT network, infrastructure and phone system within that time.

Quiss has supported JCP since 2008 and our ability to complete the implementation challenge set by the firm’s senior management team ensured they recently signed an extended support agreement.

Out with the old

Following the initial installation of new infrastructure and equipment as part of our Qworks managed services contract, the phone system was identified as an area where resilience, convenience and connectivity could be improved, whilst
cutting costs.

Each of the then six offices, had individual phone lines, different phone systems and their own receptionists charged with answering calls.

Our first recommendation was the removal of all the old phone systems and the installation of new data circuits to all offices. This allowed internet and voices services, as well as ensuring a more centralised robust connection to the servers in the firm’s Swansea HQ which hosted all the necessary.



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