Quiss case study: Technology at the heart of JCP Solicitors's growth strategy

Law firm JCP Solicitors has grown from a single office in the centre of Swansea to become one of the top 100 companies in South West Wales, in just over 25 years.

This thoroughly modern law firm became a limited company in 2015 and currently has 24 Directors, approximately 160 staff across offices in Swansea, Cardiff, Carmarthen, Haverfordwest, Fishguard and St Davids. JCP offers a wide range of legal services, including traditional services for individuals, businesses and property. The firm specialises in sectors such as agriculture and healthcare, and has developed into niche areas such as professional negligence and catastrophic brain injury.

Growth on the agenda

In recent years JCP has undertaken a series of mergers with smaller regional law firms to deliver the growth planned by CEO Hayley Davies and the senior management team.

They recognised from the start of the implementation of the growth strategy that technology would play an increasingly important role in delivering high quality legal services.

Entrepreneurial in its approach, JCP identifies merger targets, ties up the deal within 3 months and expects to integrate them into the business within 8-10 weeks, ensuring all users share the same IT network, infrastructure and phone system within that time. A challenge for Quiss and our engineers, but one for which we have spent years preparing.

Nurture and train to gain

JCP believes strongly in nurturing the talent within the business, with tailored training programmes helping every individual receive the IT training they need to improve their confidence and productivity.

Bringing new starters up to speed quickly with the practice management software and new Microsoft Office products is vital in maintaining the firm’s high quality service.

The management team quickly appreciated the advantage of an external training provider that would deliver a consistent message, not shaped by particular trends in the business.

Making the most of Quiss’ training services also ensures JCP’s users feel confident to ask any question, however simple it may appear, without fear of ridicule from managers or colleagues.

Continuous and relevant training is so critical to JCP’s success, it now forms part of every individual’s appraisal – just one more reason for the longevity of careers.

Cyber-security is a big issue for law firms and in-depth security training is now part of everyone’s calendar, as important as the need to monitor and address external threats to the network.


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