Lundgrens, the Denmark-based commercial law firm, has selected Ascertus Limited as its vendor of choice for support and maintenance of the iManage Work Product Management system, the next generation of email and document management systems. Ascertus provides document and information lifecycle management solutions to law firms and corporate legal departments. Lundgrens is a limited liability partnership with 31 partners and associated partners, including 27 shareholders and support staff across various business functions; all of who rely on iManage Work.
Lundgrens will benefit from a proactive approach to support service delivery and regular health checks, ensuring that technology-related issues are pre-empted in a timely manner to mitigate potential disruption to the organisation. Ascertus will also enable Lundgrens to migrate to the Windows 10 operating system and Microsoft Office 2016 productivity suite, in preparation for the firm’s upgrade to the current version of iManage Work.
Lundgrens selected Ascertus post an exhaustive investigation into the offerings of vendors providing iManage Work support in the market. The firm selected Ascertus for its proactive focus on support, which underpins every aspect of the company’s operations.
“Ascertus clearly stood out for its professional attitude towards customer communication,” explainedNikolaj Clausen, CTO at Lundgrens. “Also, unlike many organisations, the company lays equal emphasis on providing support services and delivering technology implementations. This approach clinched the deal for us.”
Account management will form a key part of Ascertus’ support services to Lundgrens, delivered by staff who are skilled in inter-personal communications. Aside from the annual health checks, the Ascertus and Lundgrens teams will meet on a monthly basis to review the status of the technology and look for ways to enable the firm to gain the most benefit from iManage Work.
“We are gathering momentum in Europe, especially among law firms, who are crying out for a partnership-led approach to business with technology vendors,” commented Roy Russell, CEO of Ascertus Limited. “Support is not something that we ‘tag on’ to our core offering. Rather a support-led approach to business is engrained in our culture and operations. This sets us apart in the industry.”