Aderant Continues Impressive Global Growth in 2017
Aderant, a global leader in software for law firms, now holds the distinction of having three of its products, Expert, CompuLaw and Handshake, achieve the number one position in the AmLaw 200. This achievement is a significant milestone and a byproduct of Aderant’s growth and commitment to the industry over the past several years.
Aderant’s 2017 continues a string of consecutive successful years where it emerged as the preeminent legal technology company worldwide as three of their solutions became number one in their class. Aderant Expert is the company’s flagship practice management solution and has been selected by more firms in the AmLaw 200 firms than any other product. CompuLaw, Aderant’s calendaring and docketing solution, continued to hold the top spot among all law firms in North America, regardless of size. Furthermore, Handshake, Aderant’s knowledge management platform, added several new clients in 2017 and maintained the number one position in the AmLaw 200. Combining all products within the Aderant suite of solutions, 80% of AmLaw 200 firms use an Aderant product, including 83% of the AmLaw 100.
“Aderant’s sole focus is software for law firms, from comprehensive practice management for the back office to practice tools for the front office,” said Chris Cartrett, Aderant Executive Vice President. “And while Expert receives most of the attention, our other solutions such as Handshake and CompuLaw have added great value to our existing customers. Last year we also launched a successful cloud-based product called Sierra that is receiving great traction among some of the mid-sized law firms.”
Numbers aside, as technology has advanced in the legal space, the core capabilities of each product have essentially become standard. Aderant has emerged as the leader in several areas that go beyond the software’s function and the status quo:
- Reliable Implementation – complex and expensive implementations can cause a project to run way over time and over budget. Aderant Expert’s industry leading implementation takes an average of 14 months from contract to go-live. Some firms choose Aderant’s reliable and expedient service called Rapid Expert Implementation (REI) that has proven to get a firm live in nine months.
- Flexibility and Scalability – clients want products that are mobile, secure and have the same user experience across all devices, whether on desktop, laptop, tablet or smart app so their fee earners can work how and where they want.
- Dependable Support – Net Promoter Score (NPS) is an industry tool to gauge the loyalty of a firm’s customer relationships. Considering the way a company’s NPS score is tabulated, a score above 70 is considered “world class.” Aderant’s NPS score is consistently above 90, making it not only an industry leader, but also one of the leading support organizations in the world across all industries.
- The Customer Experience – many companies claim to put their clients first, but Aderant lives it by having a dedicated customer experience team, as well as ongoing initiatives such as the Early Adopter Program and Product Innovation Committee – which allow clients to provide proactive feedback on their wants and needs for ongoing product development.
“We’re a technology company, as is our parent company Roper Technologies,” said Aderant President Deane Price. “We concentrate our efforts on developing our products and services with an eye on the future as the legal industry evolves. Our philosophy is for technology to enable the transformation of a firm so they are able to handle the business of law, not just in 2018, but in the year 2030.”
Globally, Aderant’s market share continues to expand as firms in the United Kingdom, continental Europe and Australia are recognizing and appreciating not just the capabilities of the Aderant product suite, but also the substantial financial benefits of a reliable and fast implementation. Firms are also noticing Aderant’s thought leadership in the development and conscientious rollout of new products.