HBR Consulting reports on the findings of HBR Legal Lab 2017


The legal ecosystem continues to evolve. New competitors, alternative providers, increasing client expectations, emerging technology and a growing emphasis on diversity are challenging industry norms and creating an impetus for change. At the forefront is the client experience, which is influencing service delivery strategies across the entire legal vertical. All of these topics surfaced during HBR Consulting’s 2017 Legal Lab, the third-annual gathering of law firm and corporate law department leaders who came together to collaborate and share ideas on how to pursue innovation and create positive change in the legal industry.

Legal Lab participants brought their expertise and unique insights on the most significant and pressing issues facing the legal industry today, including diversity and inclusion, the rise and applicability of artificial intelligence (AI) and the criticality of succession planning for the future. Most notable, perhaps, was the strong desire for collaboration and knowledge sharing from leaders across the legal ecosystem.

One thing is certain, leaders are no longer debating about the need for change, but rather collaborating to embrace change in new and different ways. The voice of the client is serving as a driving force towards more diverse and creative matter staffing, value-based billing, enabling technologies, hybrid service models and alignment of reporting and metrics.

This report reflects many of the opportunities and challenges that face legal industry leaders today. I hope you find it helpful when leading your organization through an increasingly complex and exciting legal landscape.



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