Nasstar: Solving five common business issues with IT

From start-up to supersized managing any business is all about problem-solving. These problems can come in all different shapes and sizes, and while some can be solved in a matter of minutes others can take months.

Technology can be a source of some of these problems and yet normally it is essential to fixing them. This makes IT is a crucial element within any business as it has the power to catapult growth when used effectively. However, if things aren’t going well within IT, things can quickly get frustrating and expensive.

We’ve asked a selection of IT technicians the most common business issues that can be solved easily with the use of technology.

Problem 1: Integration issues

Solution: As new technology is released your office equipment may feel like it is constantly changing and new systems often don’t play nice with older ones. Using both old and new systems alongside one another can result in a double entry of data or having to look in multiple places for the same piece of information and a variety of other inefficiencies.

However, proper planning before implementing any new technology or systems can help minimise these issues. Successful technology integration is achieved when the use of technology is routine and transparent. When technology integration is at its best, your staff shouldn’t need to stop and think that they are using a new technology tool, it should be second nature.

Problem 2: Back up

Solution: Most of us have experienced the panic of accidentally deleting a file, a server crash or a power outage, otherwise known as a ‘data disaster.’ These problems can cause huge stress and frustration for users and even more so for IT technicians.

This is why having the right back up solution and disaster recovery procedures are essential to any business. Loss of data will inevitably occur within a business and so it is critical to eliminate the business downtime and expenses that accompany them.

An effective backup system is an essential part of any overall business continuity and security strategy. This needs to be centralised and automated and will greatly reduce the frustration of your workforce. However, having this system in place isn’t something you can forget about once introduced, data backup is a key business process that must be continuously managed to work properly. It takes a planned strategy based upon a number of business factors to select the appropriate storage options (and there are many) to protect your business now and into the future.

Your businesses’ data a must be automatically backed up using on-premise or cloud-based storage options that align with your business objectives. Not only that, the data must be retained, accurate, and secure for WHEN (not if) you will need to recover it.

Problem 3: Security

Solution: According to research by recruitment finance provider, Sonovate, IT security professionals are currently the most sought-after workers in the UK’s growing jobs market. Hackers are becoming more sophisticated and small businesses are being targeted more so than ever. You need to be aware of the risk if you want to keep your business as secure as possible.

IT security has always been important for companies looking to protect their business interests – something which has only been reinforced by the recent spate of high-profile data breaches and cyber-attacks. Cybercrime is no longer about fancy hacks and sophisticated exploits, an increasingly common and lucrative scam to which businesses are falling victim to involves simply just a bit of phishing and social engineering.

There are a variety of different ways to keep your data safe and we strongly advise that businesses implement a two-factor authentication for email as well as phone verification for wire transfers – and for employees to be vigilant and to be on guard for suspicious emails – even if it’s from your boss. 
We also advise you to:

  • Never carry out any correspondence on public Wi-Fi;
  • Never open email attachments or hyperlinks unless you are absolutely sure they are safe
  • Never install software that isn’t from a trusted, established brand

Problem 4: Lack of strategic planning

Solution: Many times, IT and business leaders are not aligned. The leaders see the bigger picture, but sometimes they don’t work with IT to make sure they can accomplish their goals without technology getting in the way. It will always make a huge difference within a company when the business and technology plans are connected and are striving towards the same common goal.

Problem 5: Working from home

Solution: Today’s modern workforce tend not to be stuck behind a desk from 9-5 Monday to Friday. With flexible working becoming increasingly popular it’s essential to know how to connect to your work’s network from the comfort of your own home.

Setting up a remote connection to your work network or working remotely while connected to another server is quick and easy to do these days. The first step is to consult your IT administrator, they have to make sure that you have the right privileges to work remotely and then the rest is easy.

Windows now has a built-in program that it can use to set up a VPN. The difference with a VPN is that you are still using the applications on your computer but you are using the files that are on the server. You are not using a work computer but are in fact using your remote computer to connect straight to the server.

While all these problems together may be overwhelming, individually, they can be tackled. Solving just one of these problems can be liberating for you and your business, giving you the insight and skills to deal with the next set of challenges.

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