Professional services organisations sell knowledge. Information is, without doubt, the most valuable asset for any firm. How will the changing regulatory landscape affect attitudes to that information?
I currently find myself, however, in a philosophical disagreement with my old friend. In Don’s recent blog, The Magical Answer to Making Intranet Search as Awesome as Internet Search, he discusses the importance of metadata. Don’t get me wrong, metadata is a critical component to a successful enterprise search experience. I just think Don is putting the cart before the horse.
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