FEATURED STORIES

For many law firms, the pressure to deliver more in less time is relentless. Fee earners often spend hours on administrative tasks that add little value to clients but consume valuable billable time. The result? Lower productivity, rising costs, and missed opportunities for growth.

Busy mid-sized law firms rarely have the luxury of time, yet the question keeps coming back: how do we improve customer service without overwhelming already stretched teams? The most effective answer is to treat skills development as a client experience strategy, not an optional training activity.

As we enter 2026, the ability of law firms to adapt quickly is becoming a defining capability rather than solely a competitive advantage. New technology, evolving client expectations and increasing operational complexity are now constants. What differentiates firms is not whether change arrives, but how easily they absorb it. At the centre of this sits data readiness.

With only so many (billable) hours in a day, it’s critical for lawyers to make their workflows, practices, and processes as efficient as possible. And, while optimising these daily tasks can help get you part of the way towards a more efficient practice, automation is the not-so-secret ingredient for taking your time management to the next level.

For successful law firms, technology has become inseparable from practice. Case management, compliance, billing, and client collaboration all depend on digital platforms. Faced with this reality, some firms consider developing their own software in-house.