FEATURED STORIES

A CRM should help your firm understand its client relationships, coordinate its efforts and identify opportunities to grow. If it isn’t doing that, is the problem the technology, how it’s being used, or both?  Before you renew, replace or rebuild, it pays to understand what needs to change Ask anyone who works in BD, Marketing […]

Every pitch, every proposal, and every client conversation starts with the same question: what has our firm done here before? The answer almost always exists. It sits inside the experience data your knowledge management and business development teams have spent years curating. What attorneys have been missing is a way to reach it on their […]

You’re about to wrap up for the day when a client email comes in: “Where do we stand?” Answering this question means digging through emails, scanning notes, scrolling chat threads, and tracking down whoever last touched the file. Twenty minutes later, you send a reply that should have taken two. And across your team, the […]

In today’s legal marketplace, the difference between a successful law firm and a struggling one often comes down to client experience. Yet, many firms focus on legal service delivery outcomes while overlooking the ecosystem of interactions that shape client perception every day. The process by which law firms engage their clients influences trust, retention, referrals, […]

Introducing the Intapp Profitability Partner Network Firms can’t fully control how AI is repricing the market. They can control whether they collect what they’ve already earned. Most firms are losing revenue across capture, pre billing, and collections, and it’s hard to see because the tools managing each stage don’t share a common view. The Intapp […]