Meeting client expectations in conveyancing: Why it’s time to rethink your approach from Access Legal
As consumers, we’ve become used to getting what we want, when we want it. Whether it’s tracking a parcel, managing our money, or booking a holiday, we expect speed, clarity, and control — all delivered on our terms. So, when it comes to buying or selling a home, why should the experience feel any different?
For conveyancing law firms, this shift in consumer behaviour presents both a challenge and an opportunity. The challenge? Clients now expect the same level of service from their solicitor as they do from their bank or favourite online retailer. The opportunity? Firms that embrace this change can stand out, build loyalty, and future-proof their business.
Our new whitepaper, “Meeting Client Expectations in Conveyancing: What Firms Must Do Now,” explores how law firms can rise to the occasion, not just by adopting technology but by rethinking how they deliver legal services altogether.
What’s inside:
What clients really expect in 2025
The legal sector has traditionally been slow to change. But clients haven’t waited. They’re already comparing their legal experiences to the best service they’ve had anywhere, and they’re not afraid to switch firms if expectations aren’t met.
The whitepaper highlights how this shift is playing out in real time, drawing on insights from over 1,000 verified client reviews. It reveals what clients value most, what frustrates them, and what they now consider basic service — not a bonus.
Lessons from outside the legal sector
What do Amazon, Monzo, and Airbnb have to do with conveyancing? More than you might think.
The whitepaper explores how consumer-centric industries have mastered client experience and what law firms can learn from them. From frictionless onboarding to proactive communication, these sectors offer a blueprint for how legal services can evolve to meet modern expectations.
A real-world example
It also features insights from Tom Parkinson, Head of Property Law at Rowlinsons Solicitors, a firm that’s proving client experience doesn’t have to come at the expense of efficiency. By combining empathy, culture, and smart technology, they’ve created a conveyancing journey that clients actually enjoy and recommend.
Why this matters now
With transaction volumes recovering and competition intensifying, firms can’t afford to fall behind. The whitepaper makes a compelling case for why client experience is no longer a “nice to have”; it’s a strategic priority.
Whether you’re looking to reduce complaints, increase referrals, or simply stay relevant, this guide offers a fresh perspective and practical insights on what it takes to thrive in today’s digital legal landscape.
Want to know what clients really expect in 2025, and how your firm can deliver?
Download the full whitepaper now and start shaping the future of conveyancing for your firm.
