sa.global launches AR Collections in empower pulse to accelerate cash and reduce write-offs for law firms
sa.global today introduced AR Collections in empower pulse, an AI-assisted collections workspace that joins time, expenses, approvals, billing collaboration, and persona-intelligent copilots—all inside Microsoft Teams. The result: cleaner, compliant invoices, faster collections, and fewer write-offs without switching apps.
Over recent quarters, empower pulse has become the single workspace for every role in a law firm—bringing together day-to-day actions and insights for matter partners, fee earners, billing coordinators, finance, and HR. Earlier updates added billing collaboration (matching Letters of Engagement and Outside Counsel Guidelines to bill drafts to catch errors before invoicing), the “holy trinity” of time, expenses, and approvals (including Microsoft 365-based time suggestions and a unified approvals tab), and persona-intelligent copilots that surface context, insights, and next actions. AR Collections advances that momentum—from correct bills to collected cash.
What’s new: AR Collections in empower pulse
A focused workspace to help firms get paid sooner—designed for billing coordinators, finance teams, and matter owners, with role-specific views:
- Prioritized worklists and aging at a glance: Filterable queues by client, matter, responsible partner, collector, and risk; drill into invoice-level aging with status, promises-to-pay, disputes, and notes.
- Invoice drill-down and collaboration timeline: View contacts, reminders, call notes, and escalations alongside each invoice; tag owners, assign tasks, and collaborate in Teams without leaving empower pulse.
- Promises-to-pay and follow-ups: Capture commitments, set due dates, and auto-schedule next actions with reminders so nothing slips.
- Dispute capture and fast resolution: Categorize disputes, attach evidence, and route directly to billing collaboration to correct narratives, rates, or phase/task coding in line with LOE/OCG—closing the loop between billing and collections.
- Automated nudges and statements: Send configurable, compliant reminders and statements; track delivery and responses.
- Copilot-assisted next best action: Persona-intelligent copilots suggest who to contact, propose outreach language, summarize matter history, and surface the highest-impact items to collect today.
- Real-time insight in natural language: Ask “Which clients over 60 days are most at risk?” or “What could we collect this week?” and get instant answers by querying dashboards directly from pulse.
Why AR Collections matters
- Accelerate cash: Fewer LOE/OCG issues going out; faster, smarter follow-ups coming in.
- Reduce DSO and write-offs: Structured workflows, timely promises-to-pay, rapid dispute closure.
- Protect client relationships: Transparent history and OCG-aligned communications.
- Work in one place: Teams-native, role-aware, and secure—no swivel-chairing across systems.
“With AR Collections in empower pulse, firms move from fixing invoices to collecting cash—faster,” said Paul Foster, Head of Products, sa.global. “Paired with billing collaboration and persona-intelligent copilots, clients get a single, AI-powered workspace that turns insight into action across the matter lifecycle.”
Part of a growing AI suite inside empower pulse
- Persona-intelligent copilots: Role-specific suggestions, actions, and natural-language answers from your data and documents.
- Time, expenses, approvals: Capture every billable minute (with Microsoft 365 activity suggestions), submit expenses, and approve everything in one tab.
- Billing collaboration: Match Letters of Engagement and Outside Counsel Guidelines to draft bills to catch discrepancies before invoices go out.
Availability of AR Collections
AR Collections is available now in empower pulse, with continued enhancements rolling out across the empower suite, including empower time and empower onboard. For demos or pricing, contact sa.global.
